Performance Management
Performance management is an on-going process of creating and sustaining a workplace environment where both an organization and its staff succeed in fulfilling business objectives.
At the organizational level, performance management takes the form of planning and tracking of results. It involves the development and communication of:
- Agency mission, vision, and values
- Development of goals and objectives focused on results or outcomes
- Performance measures and targets
- Strategies to achieve targets
At the employee level, performance management is a comprehensive approach to:
- Assigning work
- Establishing expectations
- Supporting employee efforts
- Providing assessment and feedback
- Following through with appropriate recognition or correction